Digital Product Refund Policy

Last updated: October 16, 2026

This policy applies to The Heirloom Jewelry Keeper and other digital downloads sold by GIBBSVILLE & CO, doing business as GIBBSVILLE (“GIBBSVILLE,” “we,” or “us”).

Digital purchases

Our digital products are delivered electronically. No physical item is mailed, and there is nothing to return.

Because access is provided shortly after purchase, digital sales are generally final once a download link or file access has been provided. However, we will provide technical help, redelivery, a replacement file, or an appropriate refund when:

  • you were charged more than once for the same purchase;
  • you received the wrong product;
  • delivery fails after reasonable troubleshooting;
  • the delivered file is missing, corrupted, or materially unusable and we cannot provide a working replacement; or
  • the product is materially different from its description at the time of purchase.

Items that are not normally refundable

A change of mind, failure to use or download the product, difficulty using a browser preview, or incompatibility with a particular device or application ordinarily does not qualify for a refund when the files work as described. We will first try to help you download, save, unzip, and open the files with a compatible PDF reader.

Requesting help

Email Aggie@gibbsville.com with your order number, the email address used at checkout, and a description or screenshot of the problem. Please do not email your complete card or bank information.

Contacting us within 14 days of purchase helps us investigate quickly, but this requested contact period does not limit any right that cannot legally be limited.

Approved refunds are returned to the original payment method. Your bank, card issuer, or payment provider controls how long the credit takes to appear.

Please contact us first when possible so we can try to resolve the issue promptly. This request does not limit any rights available through your card issuer or applicable law.

Your legal rights

Nothing in this policy excludes or limits any refund, remedy, warranty, or other consumer right required by applicable law.

Seller:
GIBBSVILLE & CO, doing business as GIBBSVILLE
111 S Centre Street
Pottsville, PA 17901
Aggie@gibbsville.com